Last updated: March 30, 2025
This Fulfilment Policy outlines how Crawl Summit SEO delivers digital services to clients. By engaging our services, you agree to the fulfilment process as described below.
1. Scope of Services
Crawl Summit SEO provides digital marketing services, including but not limited to:
- Technical SEO audits and implementations
- Content strategy development
- Content marketing and outreach planning
- Content generation and SEO copywriting
- Reporting and performance tracking
All services are digital in nature and delivered electronically. No physical goods are shipped.
2. Service Fulfilment Timeline
Service timelines vary based on project scope and the specific deliverables outlined in the agreed proposal or contract. General fulfilment timeframes:
- One-time services (e.g., technical audit, content strategy): 7–15 business days after project kickoff and access is granted
- Ongoing/retainer services: Work is delivered according to a shared monthly roadmap or schedule agreed during onboarding
- Content delivery: Blog posts, landing pages, or documents are typically delivered within 5–10 business days per piece, unless otherwise specified
We will communicate an estimated timeline during project onboarding or in your service agreement.
3. Delivery Method
All deliverables are provided digitally via email, Google Docs, Notion, or your preferred shared workspace. Reports may also be shared via analytics dashboards or PDF exports.
4. Revisions and Feedback
We include up to two rounds of revisions for written content or strategic documents, unless otherwise noted. Additional revisions may be subject to additional fees.
Clients are encouraged to provide feedback within 5 business days of delivery to maintain timelines.
5. Delays and Dependencies
Timely fulfilment may depend on:
- Access to platforms (Google Analytics, CMS, Search Console, etc.)
- Approval of drafts, documents, or proposals
- Completion of onboarding forms or kickoff calls
Any delays in receiving required information or approvals may result in adjusted delivery timelines.
6. Refund Policy
Due to the customized and strategic nature of our services, we do not offer refunds once work has commenced or deliverables have been created. Refunds may be considered only in cases where:
- No work has begun, and
- A formal request is submitted in writing within 3 business days of payment
7. Contact Information
For questions about service fulfilment, contact us at:
- Email: privacy@crawlsummitseo.com
- Address: 7971 Riviera Blvd Suite 204, Miramar, FL 33023